In my last post, I submitted that today’s outsourcing is not all that different from basic economic specialization. We can see that due to advances in technology – particularly communications – the pool of places, talent and resources to draw from is now essentially global and nearing limitless. Often times my customers ask me questions and I have to point out that the question they have asked is not a matter of “can” something be done, but instead “should” it. That is where these options with outsourcing have left us.
So what areas should a successful corporation focus on? Obviously those that offer the biggest return in cost savings. Now those who have done business with me over the years know me to be perhaps obsessive when it comes to focusing on hard dollar ROI and having very little tolerance for the soft dollar pay-backs that are often used to justify technology sales. That being said, one has to consider all the COSTS including harder to estimate impacts on other areas of the organization. Continue reading “2 Areas Not To Outsource”